830 E Sherman St, Phoenix, AZ 85034
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The limo broke down during the bachelor party (the front axle snapped) and in response In the Scene Limousines offered basically nothing in compensation and quoted the service agreement stating that they were not liable for any mechanical failures. I complained but they showed no particular interest in satisfying the customer.
While the limo was good quality and the driver was professional & nice, their approach to customer satisfaction leaves a terrible taste in my mouth. I recommend you avoid In the Scene Limousines.
01/20/2012Provided by Citysearch -
They were awesome with providing all the information needed. He drove my daughter and her friends from an event of school they have a great time! I would call them for any future limo rides. The quote was perfect for our budget. Thanks for everything!!
Started out with a very nice experience when booking a 37 passenger bus for my wedding. The reservation staff was very accomodating to my questions and two reservation changes.
Everything changed on the day of the reservation. The driver was not qualified to operate the bus which was evident when he wasn't able to operate the sound system and most importantly was not able to control the air conditioning and the bus was incredibly warm. The driver was not apologetic, he just kept saying ""this isn't my normal bus"". Me and my party were very frustrated, and the driver was unable to help and unapologetic. After around one hour of waiting for everyone to load and taking a trip back to the hotel where we were staying, we ended up just cutting him loose for three hours of the four hour period we had booked. When i called to give the company feedback and attempt to recoup some of my money, the owner was defensive, and made very weak excuses for why we were not entitled to a full refund (ex: her-you didn't tip the driver / me-why would we tip the driver when he was underqualified and unhelpful) before i had even asked for one. She never apologized or was willing to admit that there was fault on their side. We receieved a refund for 1 hour of the 4 hour payment.
I'm sure i would have a good rating to give, if everything went smoothly, but it didn't, and the customer service was very poor after the fact.
12/20/2011Provided by Citysearch -
We had a business trip from Minnesota to Scottsdale and enjoyed the weather, the golf, and the great restaurants. The one thing we didn't enjoy was the lack of integrity from Raul and the In The Scene Limousine Company.
We travel on a regular basis and use limo services often. I have never been mislead like this in my life. We had 11 (adult) passengers and were told the 12 passenger limo would be great. You would be lucky to fit 8 adults in there. After being in the limo for less than 30 minutes on our way to dinner, I politely asked the driver to see if we could attain a larger limo for the remainder of the evening, or we wouldn't be able to use the service.
After dinner the driver informed me there were no limos available and that there was nothing he could do. As the limo couldn't fit our group comfortably, we simply asked for a ride to our next destination and informed the driver that his services wouldn't be needed.
After calling the owner many times and emailing him about our situation, he still charged us for 7 HOURS OF SERVICE! DO NOT USE THIS COMPANY!!